Overview

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Note
All team members are able to view the Returns report. For more details on user group role permissions, see Roles.

The Returns report contains details about returned transactions. The report can be used to locate a specific return, or to examine return activity details over a specific period. Returns are deducted from the merchant account balance.

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Info
If you're using both Interac and IBT, you can click the product tabs to switch between the reports for each product.

To view the Returns report, go to Transactions > Returns.

INTERAC Returns

The report can be filtered by Date Range, Txn Status, Txn ID, Merchant Name, Merchant User ID, External Reference No, Interac ID, or Merchant Error Code to view specific details.

The INTERAC Returns report contains the following information.

Column	Contents
Date & Time (ET)	The date and time that Paramount received the transaction.
Merchant	The name of the merchant.
Merchant ID	The Paramount-assigned merchant ID.
Transaction Type	The transaction type.
Transaction ID	The unique transaction ID assigned by INTERAC.
Customer	The name of the consumer.
Merchant Transaction ID	The merchant-assigned transaction ID.
Merchant User ID	The merchant-assigned consumer user ID.
Transaction Amount	The dollar amount of the transaction.
Currency	The ISO 4217 3-digit alphabetic currency code.
Transaction Status	The transaction status. Successful: Transactions, including returns, that were processed successfully. Rejected*: Transactions that were rejected by the INTERAC system. Pending**: Transactions that were initiated by the merchant but have not been processed.
Transaction Fee	The transaction fee charged against the merchant account.
Merchant Error Code	The error code associated with declined or rejected transactions.
Notification Status	Status of the transaction notification between INTERAC and the merchant system. Notification Complete: The transaction notification was successfully received and confirmed by the merchant system. Notification Initiated*: Paramount was unable to reach the notification URL provided by the merchant. Notification Sent*: Paramount was able to reach the notification URL but a verification wasn't received from the merchant system. Notification Not Required**: The merchant system doesn't require a transaction notification from Paramount.
External Reference No	The Paramount-assigned reference number generated when the transaction is initiated.
Interac ID	The INTERAC-assigned reference number, referenced in the email sent to the consumer.
Original Transaction	The original transaction ID of a returned transaction.
Transaction Completion Date & Time (ET)	The date and time that the Paramount system processed the transaction as successful or reject

Instant Bank Transfer Returns

The report can be filtered by Date Range, Time Range Option, Txn Type, Next Action, Bank, Customer, Merchant Name, or Merchant Txn ID to view specific details.

Click Return Codes Legend to view a reference table of EFT Return Codes. Click Error Codes Legend to view a reference table of transaction error codes.

The Instant Bank Transfer Returns report contains the following information.

Column	Contents
Date & Time (ET)	The date and time that Paramount received the transaction.
Merchant Transaction ID	The merchant-assigned transaction ID.
Merchant	The name of the merchant.
Transaction Region	The ISO 3166-2 2-letter province code.
Transation Customer Name	The name of the consumer.
Transaction Amount	The dollar amount of the transaction.
Transaction Currency	The ISO 4217 3-digit alphabetic currency code.
Transaction Type	The transaction type.
Bank Name	The name of the consumer's bank.
Merchant Settlement Amount	The amount deducted from the merchant account balance. The merchant account balance is not adjusted until after the final representment attempt.
Merchant Settlement Currency	The ISO 4217 3-digit alphabetic currency code.
Merchant Settlement Fee	The transaction fee charged against the merchant account.
FI Settlement Date	The date of the bank settlement.
FI Settlement Code	The IFT return code.
Next Action	The next action. D: Disposed R**: To be represented
Representment Date	The next representment date, if applicable.
Report Date & Time	The date and time when the return was processed by Instant Bank Transfer.
Notification Status	The status of the transaction notification between Instant Bank Transfer and the merchant system. FAILED: Instant Bank Transfer failed to send the notification to the merchant, or the merchant system never echoed back. FAILED_TO_NOTIFY*: The notification failed to reach the merchant end point and will try again. NEW*: This transition status will change to the applicable status as the service processes the notification. NOTIFIED*: Instant Bank Transfer has sent the notification to the merchant and is waiting for the echo back to confirm. RECEIVED_VERIFICATION*: The merchant system has echoed back the notification to confirm. RETRY*: Instant Bank Transfer cannot send the notification to the merchant because their server could be down. We will retry in four minutes. SENDING_NOTIFICATION*: A transition status that means the notification is being sent. VERIFICATION_FAILED*: The payload that the merchant system sent back does not match. VERIFIED**: The echo back from the merchant system has been confirmed.
Ext Ref No	The reference number provided to the merchant.