Two-Factor Authentication (2FA) FAQs

What is Two-Factor Authentication (2FA)?

2FA is a security feature that requires users to provide two forms of identification when logging in—typically a password and a temporary code sent to an email or generated by an authenticator app.

Is enabling 2FA mandatory?

No, 2FA is optional for individual users unless enforced by your organization's Admin

How does Email 2FA work?

When you sign in, a one-time authentication code will be sent to your registered email address. You'll need to enter this code to complete the login process.

Is 2FA required every time I sign in?

Yes, a new code will be required each time you sign in, ensuring your account stays secure.

What should I do if I don't receive the 2FA email with my authentication code?

Check your spam / junk folder
Click the Resend Code button from the login flow
Contact our Support team if the issue persists

What happens if an Admin enforces 2FA for the organization?

All users in the organization will automatically have 2FA enabled for them using the email associated with their merchant portal login. No additional setup is required - users will simply be prompted to enter in an authentication code sent to their email each time they sign in.

Can I disable 2FA after enabling it?

Yes, users can disable 2FA from their Profile page, unless it's enforced by their Admin.

How do I change the email used for 2FA?

There is currently no way for users to change the email used for 2FA.