Merchant Account Reports

Overview

Merchant Account reports can be customized by date range, merchant account, currency, and display or file format. Report types include:

  1. Daily Summary - A summary of all merchant account transactions within the specified date range.
  2. Reimbursement - All merchant account reimbursements within the specified date range.
  3. Current Balance - Details about the merchant account's current available balance.
  4. Adjustment - All merchant account adjustments during the specified date range.

Daily Summary

The Daily Summary report includes summarized debit, credit, and return transaction data for the specified report period, segmented by day. In this report, a day is defined as the 24-hour period from midnight to midnight, Eastern Time (UTC-5), with daylight saving time applied when necessary.

Daily Summary input

Total transaction amounts and counts are segmented by merchant account, day, transaction type, and transaction status. For example, the report displayed in Daily Summary report shows that, for the selected merchant on October 8, 2018, INSTADEBIT processed:

  • 4 rejected Transfer to merchant transactions (CAD) with a total transaction amount of 131.00, a total settlement amount of 0.00, and a total transaction fee amount of 0.00.
  • 5 successful Transfer to merchant transactions (CAD) with a total transaction amount of 96.00, a total settlement amount of 96.00, and a total transaction fee amount of 10.25.

The total number of results (that is, records or rows returned in the report), transaction amount, settlement amount, and transaction fee amount, and number of transactions for the reporting period are displayed at the bottom of the report. If the report includes multiple transaction currencies, the results, totals, and counts are separated by currency.

ColumnContents
DateThe date that the INSTADEBIT system received the transaction.
MerchantThe name of the merchant account in the INSTADEBIT system.
Txn TypeThe transaction type.
Transfer to Merchant: Debits from consumer to merchant.
Transfer from Merchant: Credits from merchant to consumer.
FI Return: Final status returns charged back against the merchant account.
Txn StatusThe transaction status.
Successful: Transactions, including returns, that were processed successfully.
Rejected: Transactions that were rejected by the INSTADEBIT system.
Initiated: Transactions that were initiated by the merchant system but have not been processed.
Txn AMTThe total dollar amount of transactions with a specific type and status.
Settle AMTThe total dollar amount of settled transactions with a specific type and status. For rejected transactions, the settled amount is different from the transaction amount.
Txn FeeThe total dollar amount of transaction fees charged against the merchant account.
CURThe transaction currency.
COUNTThe total number of transactions with a specific type and status.

Reimbursement

The Reimbursement report includes all reimbursements to the merchant account within the specified date range. The Reimbursement report dates refer to when the reimbursement was processed, not the reimbursement period itself.

Reimbursement report input

Dates are displayed in Eastern Time (UTC-5), with daylight saving time applied when necessary.

ColumnContents
Processing Date & TimeThe date that the INSTADEBIT system received the transaction.
MerchantThe name of the merchant account in the INSTADEBIT system.
CURThe transaction currency.
Start BalanceThe available merchant account balance at the start of the reporting period. The start balance for a reimbursement is usually $0 (zero). However, if the merchant requests a partial reimbursement, or pre-funds their merchant account in order to make payouts, the start balance may be positive.
Purchase
PeriodThe beginning and ending dates for the reimbursed purchases reporting period. The reimbursement date ranges are different for purchases versus payouts, returns and adjustments. Purchases are settled within five (5) business days, whereas payouts, returns, and adjustments are deducted immediately from the merchant account.
PurchaseThe total dollar amount of all debits during the reporting period.
ReserveThe total dollar reserve amount deducted for purchases during the reporting period.
Payout/Return/Adjustment
PeriodThe beginning and ending dates for the reimbursed Payout/Return/Adjustment reporting period.
PayoutThe total dollar amount of credits processed during the reporting period.
ReturnThe total dollar amount of final returns deducted during the reporting period.
AdjustThe total dollar amount of adjustments during the reporting period. Adjustments to the merchant account balance include transactions outside of the system, such as wire transfers into the merchant account to fund credits.
Released ReserveThe total dollar amount of matured reserve reimbursed during the reporting period.
FeeThe total dollar amount of processing fees charged for purchases, payouts, and returns during the reporting period.
HDL FeeThe total dollar amount of handling fees (usually wire fees) charged against the merchant account during the reporting period.
Disbursed AmountThe net dollar amount reimbursed to the merchant account.
End BalanceThe available merchant account balance at the end of the reporting period. The end balance is $0 (zero) unless the merchant requests an amount to be carried over to use for credits.
Reserve BalanceThe total reserve balance held after the reimbursement period.

Current Balance

The Current Balance report, which follows the same format as the Reimbursement report, displays a summary of all merchant transactions for a specified period. The Current Balance report starts with an opening balance and totals all account activities that took place during the reporting period.

Current Balance report input

**NOTE ** In the Current Balance report, the opening balance is labeled Start Balance and the current balance is labeled End Balance.

The formula for calculating the current balance is:

Start Balance + (Purchase - Reserve) - Payout + (Return + Adjust) + Reserve TBR - Fee = End Balance

For example, the current balance in the report displayed in Current Balance report is calculated with the following values:

0.00 + (4277.15 - 213.85) - 4430.29 + (10.53 + 1110.00) + 0.00 - 529.90 = 223.64

Additional details about the current balance:

  • The End Balance is the current cleared and settled amount in the merchant account. This is the total amount that can be reimbursed to the merchant or used for crediting to consumers.
  • Purchase transaction amounts are credited to the merchant account at the end of the 4th business day after the transaction is completed.
  • Payout and return transaction amounts are debited immediately from the merchant account.

Adjustment

The Adjustment report includes all merchant account adjustments within the specified date range.

Adjustment report input

Dates and times are displayed in Eastern Time (UTC-5), with daylight saving time applied when necessary.

ColumnContents
Date & Time ESTThe date and time that the INSTADEBIT operator processed the adjustment.
Trans IDThe unique adjustment transaction identifier assigned by INSTADEBIT.
Trans TypeThe transaction type.
Account Adjustment: Merchant account adjustment.
Adjustment TypeThe adjustment type.
Manual Collection: Adjustment due to successful collection on returns.
Payout Cancellation: Adjustment due to canceled payouts.
Manual Adjustment: Other adjustment, such as a wire transfer to the merchant account.
MerchantThe name of the merchant account in the INSTADEBIT system.
CURThe transaction currency.
AMTThe dollar amount of the adjustment.
FeeThe dollar amount of the adjustment fee charged against the merchant account.
Notes(Optional) The description of the adjustment.
AdminThe INSTADEBIT operator who processed the adjustment.